Alteryx Designer - Issue when running the software for the first time

[Emil_Kos]

Hi,

One of the new Alteryx users I know encountered a problem after installing Alteryx Designer for the first time. He wasn’t able to activate the license due to a blank screen, as shown below:

1. We used the command line to activate the Alteryx license with the following command:

 We followed the guide from this link to activate the license using the command line, but initially, we received an error indicating that the command had failed.

2. After deactivating Windows Defender Firewall, we were able to successfully activate the license using the command I mentioned earlier.

Now after we opened the Alteryx Designer we see popup window below:

The user is able to close it but the problem is after each action that he makes he received an error below and he isn’t able to effectively use the tool:

3. We tried to install Alteryx designer on the computer of this colleague (the same organization) and it worked without any issues.

Any suggestion or recommendations?

[Qiu]

@Emil_Kos 
I still doubt that it is related the organization proxy server setting.
Is it possible that user can access the internet with bypassing the organization proxy server?

[KGT]

I don't know the current back-end, and so be careful this is not a rabbit-hole before dedicating too much time to it. And sorry that it's not an answer, but rather maybe guidance.

Issues like this appeared when CEF first started getting used more in about 2018. The screens you've shown all seem to be of that variety, and so it could be a setting to do with Windows CEF and the way it renders. I think by memory it might have still been proxy/firewall that was stopping it, but that's going back too far in my memory. As to which setting, I'm not sure, but it's most likely something to do with the way windows is rendering screens that use one specific package/framework.

[Emil_Kos]

Hi @KGT,

What do you have on mind referring to CEF? 

Hi @Qiu, 

I am not sure if this would be possible but why did you asked? 


Just to give you an update the user has a clean machine now. We turned off the firewall but the issue still persists.

[Qiu]

@Emil_Kos 
I recall we had an issue before that the company firewall (Proxy server) settings.
Sorry it still does not work.

[Emil_Kos]

Thank you for letting me know @Qiu!