Alteryx 11 Performance Issues

[TylerMay]

I upgraded to Alteryx 11 (from 10.6) this week and it is behaving extremely slow.  Every click takes about 10-30 seconds to respond.  When I deactivate a tool it takes 15 seconds for Alteryx to catch up.  Is this happening for others as well?

EDIT: I realize I am providing a minimal amount of information but i am thinking the Sharepoint tool is contributing to the performance.  Is anyone having issues with the Sharepoint input tool?

[mbarone]

I just re-installed 11 yesterday (v 11.0.6.28907 x64 to be specific).

Still having issues where I'm experiencing delays when moving things on the canvas (it pauses), as well as running modules (Input tool for a small 1.5 MB file with 5 fields and 50,000 records took 30 seconds to run; should be instant).

I have profiling disabled.  Maybe giving us the option to disable the global search and just go back to an option to have online help files only might work; not sure.  We have a very wide pipe for our Internet connection, so I don't think that's the issue, nor is the hardware (8 GB RAM, 1 TB of memory, 4-Cores).

I am going to have to revert back to 10.6 again.  

[Mgohil]

Hi - on our end the issue isn't internet connectivity.  We have a very wide and stable pipe here, and there's very little traffic.  Our other DB tools are performing quite nicely over the same network.

[JessicaS]

Hi @mbarone and @Mgohil,

Apologize to hear you are still having issues, and thanks for continuing to provide us feedback.  Please email us at support@alteryx.com  and we will work with you to troubleshoot these issues.   I don't have any suggestions to offer based on reading your notes but we can schedule a meeting with you to take a detailed look at it.

Thanks,

[mbarone]

Thanks Jessica,

I'll shoot an email to support with a link to this thread.

[Mgohil]

Not yet.

Meghan Gohil

[mbarone]

@Mgohil - did anyone from support ever contact you?

[mbarone]

Okay thanks.  I shot them an email a couple weeks ago and hadn't heard anything.  I'll give it another week or so and ping them again.  Thanks.

[JessicaS]

@Mgohil  @mbarone,

We will reach out to you today to get this sorted out. 

Thanks,

[Mgohil]

Hi Jessica - I still haven't heard back from anyone yet.

[JessicaS]

Hi @Mgohil,

I sent you an email on Monday, perhaps we have the wrong email address on file for you.  Could you please email into support@alteryx.com?  I'll grab your email from there and reply and we can set some time to look at your issue.

Thanks!