Change Community Profile email

[bgraves]

Is it possible to update my Community Profile email address? I no longer have access to the email address I used to sign up for the Alteryx Community. 

I've checked the profile page in the community forums and also in the Gallery profile section. I see my email listed in the Gallery profile section, but it's not editable. 

Thanks!

[LordNeilLord]

Hi @bgraves

Have a look at this thread:

https://community.alteryx.com/t5/Welcome-to-the-Alteryx-Community/Changing-email-address/td-p/36278

@LordNeilLord

Part time Tableau, Part Time Alteryx. Full Time Awesome

[petermc129]

I am also looking for a solution to this (for the past several years). I get an Access Denied message when I follow the link...

[HuffBarium]

Have you actually resolved this issue? Been having the same problem for a while now

[TrevorS]

Hello All!

This is something the Community team can assist you with. Currently, you are unable to change your email on your own. But if you email community@alteryx.com with the request including the following:

• Current email
• New email

We can then make the change for you!

Thanks!

TrevorS

[patReilly99]

Thank you!

[asteryx]

Hello,

I followed the suggestion in this thread of emailing my change of email request 3-4 weeks ago.

However, I am not sure if it went through since there is no place in the profile that tells me what email is associated with my account.

I also haven't had any active subscriptions in that time, so I haven't received and community messages, yet, either.

And, when I log into the community, I still use my old email address.

How can I confirm that my email address has changed? (I send the original request from my old email address that I no longer have access to.)

[bb213]

why not just let people change it on their own like virtually every other site? 

[TrevorS]

Hello @bb213,
We are currently working on a full solution which will allow users the ability to manage their account emails. At this time, we do not have an expected release, but I will update to this thread once it has been released.
Until then, you will still need to send your request to Community@alteryx.com.
Thanks!
TrevorS

[ColinChui]

Hi,

What's the expected turnaround time for this request to be complete by the community@alteryx.com?

Colin