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SOLVED

Change Community Profile email

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6 - Meteoroid

Is it possible to update my Community Profile email address? I no longer have access to the email address I used to sign up for the Alteryx Community. 

 

I've checked the profile page in the community forums and also in the Gallery profile section. I see my email listed in the Gallery profile section, but it's not editable. 

 

Thanks!

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Alteryx Certified Partner

Hi @bgraves

 

Have a look at this thread:

 

https://community.alteryx.com/t5/Welcome-to-the-Alteryx-Community/Changing-email-address/td-p/36278

 

@LordNeilLord

Part time Tableau, Part Time Alteryx. Full Time Awesome

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7 - Meteor

I am also looking for a solution to this (for the past several years). I get an Access Denied message when I follow the link...

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5 - Atom

Have you actually resolved this issue? Been having the same problem for a while now

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Moderator
Moderator

Hello All!

 

This is something the Community team can assist you with. Currently, you are unable to change your email on your own. But if you email community@alteryx.com with the request including the following:

  • Current email
  • New email

We can then make the change for you!


Thanks!

TrevorS

Community Moderator
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5 - Atom

Thank you!

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8 - Asteroid

Hello,

I followed the suggestion in this thread of emailing my change of email request 3-4 weeks ago.

However, I am not sure if it went through since there is no place in the profile that tells me what email is associated with my account.

I also haven't had any active subscriptions in that time, so I haven't received and community messages, yet, either.

 

And, when I log into the community, I still use my old email address.

 

How can I confirm that my email address has changed? (I send the original request from my old email address that I no longer have access to.)