Case Portal will not work for me

[JustinKaminski]

I am needing help to get the case portal to open for me. I have followed all the steps in the FAQ and it still will not recognizing my sign in. It is important because after reaching out to several channels no one has been able to help get me the invoice to pay from upgrading from the free trial version.

[ShankerV]

Hi @JustinKaminski 

Are you looking for more information related to Server Cases / Scheduler Cases.

Kindly let me know in detail, so that I could be helpful to get your issue resolved.

[JustinKaminski]

I found a place to submit a ticket to correct the error in not recognizing my account to submit a case. 

https://forms.office.com/r/tiYqHMKTUc

https://forms.office.com/Pages/ResponsePage.aspx?id=2TkvUj0wj0id66bXfx6v2MFSZhJnBHJBlXQK7CzrkZdUNjlP...

[ShankerV]

Hi @JustinKaminski 

Ya, the below shared excel forms are prompting error.

You  can send email to support@alteryx.com you'll have a person to support you.

Your issues will get resolved ASAP.