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SUBMISSION INSTRUCTIONSLearn how the Business Intelligence Team at the American Heart Association (AHA) made their member analytics processes healthier. All AHA member data was previously stored across three systems, in a variety of formats. Today, the team is leveraging the Alteryx Platform to compile and manage all member information. By consolidating information into one system, the team is able to achieve quicker speed to insights.
The American Heart Association manages members data through what they call the “Hub of Life.” This “Hub of Life” is fed member data via three disparate systems; an in-house CRM system (Microsoft Dynamics), a daily subscriber system (LWW), and a web portal (Physican's Hearts website with Oracle back-end).
As the Hub of Life pulls data from three data sources, this results in three types of data: 1) Data stored in SQL Server, 2) Data stored in Oracle and, 3) Flat Files. This makes it extremely time-consuming for the team to compile all data into one source of truth.
Challenges with managing member data:
1. Manual data prep
2. Excel bottlenecks
3. Dirty data used as source
4. Dependence on centralized IT
5. Human error
6. Data access
7. Data silos
AHA is using Alteryx to create a set of applications and dashboards for the health status of the “Hub of Life.” The team leverages the Alteryx Platform to create eight work flows that do all member information validation. Two of the eight workflows run every 30 minutes, six of the eight run every four hours.