Unable to obtain OAtuh 2.0 token on Server

[craigja]

Hi,

Im using the download tool to connect to our in-house identity server in order to obtain an access token to then use to connect to our Oracle ORDS server.  This all works perfectly on my laptop and I can obtain an access token with no issues at all. When I push the workflow to our Alteryx server I receive the errors below.  Ive spoken to various technical teams and everyone says there is nothing blocking access, no firewall or Anti-Virus rules or anything and its something specific to this server.  

(note: the identify server URL has been changed from our in-house one, so its a different URL im connecting to)

Warning: Download (46): Warning WinHttpSendRequest: ERROR_WINHTTP_NAME_NOT_RESOLVED
Error: Download (46): Error transferring data "https://identityserver/connect/token"; Func 'curl_easy_perform' failed, ret = 60, desc = SSL peer certificate or SSH remote key was not OK

You can see from the screenshot, Im not doing anything strange, I Base64 encode my access key etc then pass to the download tool

[fmvizcaino]

Hi @craigja ,

There is nothing on the Alteryx Server that can block this.

Are you able to remotely access the server? I recommend pinging (CMD - ping identityserver or nslookup identityserver) the identity server from your machine and from the server and see what you get.

It may be a DNS issue where your server doesn`t have the translation of the identityserver or the Alteryx Server can`t reach that server at all.

Best,

Fernando

[craigja]

Support have pointed me to this article but the path does not exist https://help.alteryx.com/current/en/designer/tools/developer/download-tool/peer-validation-allow-lis...

[craigja · Accepted solution]

Sorry - I was being silly, the path does exist and following the doc linked to above does solve the issue