Error Saving Workflow to Company Gallery

[TaylorHunt]

I am trying to save a 580 KB file to my company Alteryx gallery so that I can schedule it. When I go to save it to the gallery, it tries to save for 10-15 min and then gives me an error (as shown in the screenshot). I'm not able to get any information about the error and so I don't know how to fix it. Any thoughts on what I can try? 

[ChristopherT · Accepted solution]

Hi Taylor,

More information on this is likely included in the logs on the server itself. We'd be happy to take a deeper look into this issue for you if you wanted to email support@alteryx.com directly. You could take a look at the logs yourself or attach them when you email support which will give us a jump start at looking at your issue. You can find the logs on the server at both (C:\ProgramData\Alteryx\Gallery\Logs) and (C:\ProgramData\Alteryx\Service\AlteryxServiceLog.log). These locations can be adjusted by an administrator however in most cases they will default to these paths.

[Qiu]

I am having the similar issue here. Can you share  the fix? Thanks.

[Saranya1995]

Alteryx Server has to be the same version (or higher) with your Alteryx Designer.