Database call has failed.

[patrick_mcauliffe]

After upgrading Server via the patch from 2023.1.1.123 to 2023.1.1.1.200 does anyone else get a pop up when opening the GUI that states "Database call has failed"?

Clicking "okay" still gets me into Alteryx.  Just curious if I'm the only one.

[patrick_mcauliffe]

Update: I did a complete uninstall/reinstall and still get it.  Anyone else?

[fmvizcaino]

Hey @patrick_mcauliffe ,

Just installed the new patch and no pop-up here.

Best,

Fernando Vizcaino

[patrick_mcauliffe]

@fmvizcaino what version of Windows are you running?

[fmvizcaino]

Try looking at the application logs in Event Viewer; perhaps you find something there.

Best,

Fernando Vizciano

[patrick_mcauliffe]

No luck in the Event Viewer.  Nothing really sticks out on Procmon either.

I am using Windows 11 though.  Guess I'm just lucky.

[zpruitt]

I get the same error. Appears to be related to DCM settings -- if you go to File > Manage Connections does that pop-up menu populate anything for you?

[patrick_mcauliffe]

Hey @zpruitt good idea, but not working out for me.

The File -> Manage Connections does go to the DCM, which pops up the same error.

I had DCM disabled via the user settings, and just tried disabling it via the System Settings.  That didn't work either.

[zpruitt]

I resolved this by doing a full uninstall, manually deleting the cached files, and then re-installing the admin version. 
C:\Program Files\Alteryx
C:\Users\<username>\.shiv

C:\Users\<username>\AppData\Roaming\Alteryx

C:\Users\<username>\AppData\Local\Alteryx

Hope this helps! You'll have to re-setup any connections or extra apps you've installed within Alteryx. 

[dvortsis]

This solution worked for me:

https://community.alteryx.com/t5/Alteryx-Designer-Desktop-Discussions/DCM-connections-no-longer-avai...