Alteryx Server does not start, always stopped after installation

[Maurilio_Lima_yduqs]

Hi everyone.

After install Alteryx Server 2024.1, same config as older, but service does not up, always running back to "stopped". Reading log, I found this:

2024-06-10 20:22:47.725000,ERROR,15224,AlteryxService,CreateTileSet,,,,,,,,"S:\Alteryx\Service\AlteryxService_Client\src\ClientConnectionDetails\TLSConnection.cpp: 29. OpenSSL API <SSL_connect> failed with <<Missing Argument Text 2>>"
2024-06-10 20:22:47.726000,ERROR,15224,AlteryxService,CreateTileSet,,,,,,,,"CreateTileSourceInterface_CreateTileSet_Error: Error <OpenSSL API <SSL_connect> failed with <<Missing Argument Text 2>>>"

I can't find anything in official docs, so I came here asking for help, please. 

[fmvizcaino]

Hi @Maurilio_Lima_yduqs ,

If you are trying to upgrade to a new version, you must perform all the required upgrades found here. https://help.alteryx.com/current/en/server/best-practices/server-upgrade-best-practices.html

Let me know if that is not your case.

Best,

Fernando V.

[Maurilio_Lima_yduqs]

Thanks by help, but it's not a upgrade, is just another instance next to. I've compare configuration settings between both instances and I can't find any difference. 

[fmvizcaino · Accepted solution]

Are you using an SSL certificate on your server? (http or https)

[Maurilio_Lima_yduqs]

Era isso. Desativei o SSL para UI e deu certo.

[Maurilio_Lima_yduqs]

Obrigado.