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Alteryx Server does not start, always stopped after installation

Maurilio_Lima_yduqs
7 - Meteor

Hi everyone.

 

After install Alteryx Server 2024.1, same config as older, but service does not up, always running back to "stopped". Reading log, I found this:

 

2024-06-10 20:22:47.725000,ERROR,15224,AlteryxService,CreateTileSet,,,,,,,,"S:\Alteryx\Service\AlteryxService_Client\src\ClientConnectionDetails\TLSConnection.cpp: 29. OpenSSL API <SSL_connect> failed with <<Missing Argument Text 2>>"
2024-06-10 20:22:47.726000,ERROR,15224,AlteryxService,CreateTileSet,,,,,,,,"CreateTileSourceInterface_CreateTileSet_Error: Error <OpenSSL API <SSL_connect> failed with <<Missing Argument Text 2>>>"

 

I can't find anything in official docs, so I came here asking for help, please. 

5 REPLIES 5
fmvizcaino
17 - Castor
17 - Castor

Hi @Maurilio_Lima_yduqs ,

 

If you are trying to upgrade to a new version, you must perform all the required upgrades found here. https://help.alteryx.com/current/en/server/best-practices/server-upgrade-best-practices.html

 

Let me know if that is not your case.

Best,

Fernando V.

Maurilio_Lima_yduqs
7 - Meteor

Thanks by help, but it's not a upgrade, is just another instance next to. I've compare configuration settings between both instances and I can't find any difference. 

fmvizcaino
17 - Castor
17 - Castor

Are you using an SSL certificate on your server? (http or https)

Maurilio_Lima_yduqs
7 - Meteor

Era isso. Desativei o SSL para UI e deu certo.

Maurilio_Lima_yduqs
7 - Meteor

Obrigado.