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SOLVED

2019.3 designer can't open company gallery

khu
8 - Asteroid

Hi, Alteryx Community,

 

I installed 2019.3 designer and it can't out the gallery from the designer but only return following,

 

My gallery data connections work fines btw,

Gallery connection.jpg

Can you advise on this?

6 REPLIES 6
MichalM
Alteryx
Alteryx

@khu 

 

This looks like the save rather than open workflow dialog. Can you please clarify what you expected to see?

khu
8 - Asteroid

@MichalM  It is from Open-Workflow->My Company's Gallery

MichalM
Alteryx
Alteryx

Are you sure? As the dialog looks exactly like the Save one - see below

 

save.png

 

The Open dialog looks like this

 

open.png

 

Do you maybe want to try mapping the gallery from scratch?

 

add-gallery.png 

khu
8 - Asteroid

@MichalM  Yes, I can confirm I provided the screenshot with Open Workflow, Also, Save as Workflow return the same screenshot. Even for save, that's the correct window.

 

I just remove the gallery and add again, it returns the same.

 

I recently just move from desktop to laptop so I updated from 2019.1 to 2019.3 at the same time. not sure if it's the bug for 2019.3.

 

Also, I notice 2019.3.15763 released on 9/3/2019, but 2019.2.10.64688 updated on 9/5/2019, Do you know why?

 

Thanks

 

MichalM
Alteryx
Alteryx

Also, I notice 2019.3.15763 released on 9/3/2019, but 2019.2.10.64688 updated on 9/5/2019, Do you know why?


This is a stable 2019.2 release - companies often release stable updates to previous versions to fix bugs.

 

As for your issue with the Gallery, I'd recommend you raise a ticket via support@alteryx.com

khu
8 - Asteroid

@MichalM  I just reinstall the 2019.1. I will try again 2019.3 later since it provide TLS authentication in email tool!

 

Thanks for the help!

 

Kun