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Workflow not running in Gallery || Need help

RE5260
8 - Asteroid

Hi Folks,

 

Upon executing a workflow that has been published in the Gallery, an error notification appears (screenshot attached).

 

The SharePoint tool is the key of the workflow, Is this something we need to put on the server?

 

As for the access needed on ODBC and file servers, Is this something we need to setup on Server DCM?

 

How can we mitigate the issue?

 

Need help

14 REPLIES 14
RE5260
8 - Asteroid

The same version of the SharePoint Input tool (v2.4.1) is installed in both the user's machine as well as the Server machine.

BrandonB
Alteryx
Alteryx

When running the installer, was the tool installed as admin? If it was just installed for the logged in user this could be the issue. I would recommend opening a support case at this point. 

RE5260
8 - Asteroid

From Support team, they resolved the issue. 

Eduardo_Pavan1
5 - Atom

Hello @RE5260 , I'm having the same issue, how did support solve the problem?

BrandonB
Alteryx
Alteryx

@Eduardo_Pavan1 the two things to check are that the version of the installed connector is the same between both the Desktop and Server and that on the Server machine you right click Alteryx and "Run as Admin" and "Install for all users"

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