Upgrading to 2024.2 Alteryxservice not starting anymore

[Markus79]

Hello,

Im upgrading from the Alteryx desktop version 2022.3.1 to the 2024.2. Im using the Scheduling functions aswell and since the upgrade the AlteryxService no longer start up. When looking into the service folder it has the following 3 files attached in it. Im using a User managed MongoDB version 7. 

If someone has any ideas on how to solve this problem i would be very greate full 

[GrowthNatives]

Hey Markus,
I see you're running into an issue with upgrading to 2024.2 Alteryx.
Since you're upgrading from Alteryx Server 2022.3.1 to 2024.2, and using User-Managed MongoDB, here's what you need to know and do.

Why the direct upgrade fails from 2022.3.1 to 2024.2
Alteryx Server 2024.2 uses MongoDB 7.0, while your current version (2022.3.1) is still on MongoDB 4.x.
Now, because there are major schema changes between MongoDB 4.x and 7.x, Alteryx requires you to take an intermediate step so it can migrate the data properly.


Upgrade path (the safe route!)
Step 1: Prep for the upgrade
Make sure to back up:

• Your MongoDB (user-managed)
• The RuntimeSettings.xml file
• Scheduler jobs
• All your workflows

 Step 2: Upgrade to Alteryx Server 2023.2 or 2024.1

• These versions support MongoDB 6.0
• During the upgrade, Alteryx connects to your MongoDB 4.x and performs the necessary schema changes to make it 6.0-compatible
• Once upgraded, test things out (check if services are running fine, workflows open correctly, schedules are intact)

Step 3: Move to MongoDB 6.0.x
If you're already using MongoDB 6, great — you can skip this step.
 But since you mentioned you're on MongoDB 7, you’ll need to:

• Back up your data
• Restore it using a dump that’s compatible with MongoDB 6.0 (since direct downgrades aren't supported)
• Make sure your Server connects properly to this 6.0 instance

Step 4: Upgrade to Alteryx Server 2024.2

• Once everything’s running smoothly on MongoDB 6.0, you’re all set to upgrade to 2024.2.
• This version will now upgrade your schema to support MongoDB 7.0.
• You can also upgrade your MongoDB to 7.0 at this stage if needed.
  
  

Summary of the Upgrade Path

2022.3.1 (MongoDB 4.x)
↓
2023.2 or 2024.1 (MongoDB 6.0)
↓
2024.2 (MongoDB 7.0)

Hope this solution helps you make the most of Alteryx! If it did, click 'Mark as Solution' to help others find the right answers.
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[Markus79]

Hello,

I allready tried that aswell doing the upgrade in step and i can see that the Schema changes have been done. at the end when starting the service it allways comes up with the error DnsClientWrapper. I even tried a complete new install of 2024.2 with a new DB Instance and there aswell it connects to the DB creates all of the tables. And then the error belows allways comes up again. Tried it on a Windows 11 and a Windows 10 desktop.

2025-04-22 04:45:41.430343,FATAL,1,AlteryxServerMigrator,migrationLogger,RegisterServiceMongoDataLayer,The type initializer for 'MongoDB.Driver.Core.Misc.DnsClientWrapper' threw an exception.,

PS Im using the Alteryx Desktop version of the scheduler and not the server version.

[Deano478]

@Markus79 what version of the .NET driver are you running for MongoDB?

[Markus79]

Hello,

By the looks of it 4.8 the default that comes with Windows 11 i did not install any others