TimeOut reached in the e-mail tool

[Lisandra_1407]

Hello, everyone! I am working on a project and was trying to get Alteryx to automatically send the result by email. I watched some video lessons, but none of them explained what I should do in case of an error. Can anyone help me?

[abacon · Accepted solution]

@Lisandra_1407 My guess would be this is an IT question. Usually, this has to do with the way you have the email tool configured, which is dependent on the email server configurations.

I would look at:

1. Are my settings right?

         a. Server path

         b. Port

         c. Encryption

2. Are you using an email that is allowed to send emails from the specific server you are using?

I know this doesn't give you a specific answer, unfortunately this is a tricky error to figure out.

Bacon

[Lisandra_1407]

I tried all the options of port and encryption that google gave me. But maybe it is a TI problem. I will check it out.

Thank you :)

[jrgo]

Hi @Lisandra_1407 

I agree with @abacon that your IT will likely need to be involved. If your office365 is like mine, below are the configurations that I had to use. Notice that the authentication is OAuth2, which wont work with a username and password. your authentication will need to go through your SSO provider to generate a auth token, which also means that you'll need to use DCM to handle the authentication request.

Your IT can (up to them if they will, of course) create an email address (like a no-reply@domain.com) that can use a more simple auth method.

Lastly, I have seen instances where your network security blocks Alteryx from sending emails, so if you continue to have issues, there may need to be some adjustments to a firewall on your machine or domain to allow Alteryx and/or the port to communicate from your machine.

https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-... 

[Lisandra_1407]

It was a TI problem! There is a specific setting. They sent me and it worked. Thanks!

[abacon]

@Lisandra_1407 Love it, glad it worked. Please mark the answer(s) that solved it as the solution so others may find it sooner.

Bacon

[WirkKarl]

Hey! I’ve run into similar issues before. One thing to check is if the email tool is properly configured to handle failures—like using a conditional to catch errors and route them somewhere else or stop the workflow. You could also use the ‘Message’ tool to flag any problems before it hits the email step. Hope this helps!