Send email if condition meet

[Drexler]

Hi, Newbie here. I am working a project to send email if theres a tickets with status unassigned. also, send separate

 

email if no tickets with status unassigned. The issue with my workflow is 2 emails are sent regardless of the status. Hope to get assistance as to what the better approach. Thank you

[alexnajm · Accepted solution]

Sounds like you could leverage use case #3 in the Control Containers article! https://community.alteryx.com/t5/Engine-Works/Control-Containers-Take-Control-of-Your-Workflow/ba-p/...

[kamanivk]

What is the output of the first filter. You can change Workflow Configuration --> Connection Progress --> Show. This will show the number of rows passing through each tool after the workflow run is complete.

My assumption is there is one row each coming out of Filter tool in True and False Condition. This is causing 2 emails to be sent.