Outlook 365 Input Tool: Failure to Fetch Emails

Question

Hi all,

I am recieved a "Failed to fetch emails data. Check your settings and try again." error only when trying to pull from the INBOX folder on the connected email. I am authenticated via the OAuth2 and confirmed proper permissions with the API.

I can pull from all other folders (i.e. Archive, Deleted, Junk, etc) but cannot pull emails from the inbox.

This workflow previously worked fine, but now is not coorporate ~1 month later.

Any and all advice appreciated.

vishal_97 · Answer

Can you please explain this in detail. I'm also facing the same issue right now. Would be great to help me out here.

frank6773 · Answer

@emilyforeman  Thank you so much on your post telling us about the outlook message within the email.  This was driving me crazy.  I took out the email that had the 'Outlook Item' and that fixed it for me!

emilyforeman · Answer

I guess today is one of those days were you solve your own problem!

@PanPP

It appears the issue is with an email attachement that was in the folder. The tool is configured to download attachments. One of the email files has an 'Outlook Item' as an attachment file. This appears to clog the tool. When any email with the attachement is in the inbox it fails to pull in any files.

This seems a bit buggy as I would need to essentially monitor the inbox manually to avoid being sent anything with an 'Outlook Item' attachment so the workflow doesn't fail.