I'm struggling to figure this one out. I need to be able to figure out the open and close for each case, but include scenarios when a case is re-opened, so it's not as simple as the first open and the last close. I've tried the tile tool but can't seem to get it set right.
My input looks like this:
Case Number | Status | Rep | Supervisor | Status Date | Closure Reason |
1111 | Open | Mike | Eric | 3/17/2021 15:57 | |
1111 | Closed | Mike | Eric | 3/22/2021 11:20 | Resolved |
1112 | Open | Bob B | Phil | 5/29/2021 17:12 | |
1112 | Open | Bob B | Phil | 5/29/2021 18:00 | |
1112 | Open | Bob B | Phil | 5/29/2021 18:01 | |
1112 | Open | Bob B | Phil | 5/30/2021 9:47 | |
1112 | Closed | Bob B | Phil | 5/30/2021 9:50 | Withdrawn |
1112 | Open | Bob B | Phil | 11/26/2021 18:20 | |
1112 | Open | Bob B | Phil | 11/27/2021 7:14 | |
1112 | Closed | Bob B | Phil | 11/27/2021 7:44 | Resolved |
1112 | Open | Bob S | Eric | 12/17/2021 10:13 | |
1112 | Open | Bob S | Eric | 12/17/2021 10:24 | |
1112 | Closed | Bob S | Eric | 12/17/2021 11:06 | Resolved |
1113 | Open | Joe | Phil | 5/9/2021 9:30 | |
1113 | Closed | Joe | Phil | 5/10/2021 10:10 | Withdrawn |
1113 | Open | Sue | Dave | 6/7/2021 13:03 | |
1113 | Closed | Sue | Dave | 6/13/2021 8:38 | Resolved |
And my output should look like this:
Case Number | Open Date | Close Date | Rep | Supervisor | Closure Reason |
1111 | 3/17/2021 15:57 | 3/22/2021 11:20 | Mike | Eric | Resolved |
1112 | 5/29/2021 17:12 | 5/30/2021 9:50 | Bob B | Phil | Withdrawn |
1112 | 11/26/2021 18:20 | 11/27/2021 7:44 | Bob B | Phil | Resolved |
1112 | 12/17/2021 10:13 | 12/17/2021 11:06 | Bob S | Eric | Resolved |
1113 | 5/9/2021 9:30 | 5/10/2021 10:10 | Joe | Phil | Withdrawn |
1113 | 6/7/2021 13:03 | 6/13/2021 8:38 | Sue | Dave | Resolved |
How can I do this?
Here's how I would approach this:
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