Alteryx Designer 2018.1.3.42973 always crash.

[Samuel_To]

Hi All,

I have installed version 2018.1 on window server 2012 R2 and the alteryx designer always crash with the following error. 

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: AlteryxGui.exe
Problem Signature 02: 2018.1.3.42973
Problem Signature 03: 5a96236d
Problem Signature 04: System
Problem Signature 05: 4.6.1590.0
Problem Signature 06: 5787eed5
Problem Signature 07: 2012
Problem Signature 08: 158
Problem Signature 09: System.Net.WebException
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: a018
Additional Information 2: a018765dee7ec786673a199b269a3a1e
Additional Information 3: a540
Additional Information 4: a540675cc33d8d9c1dbfeccb4839f03e

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Best regards,

Samuel

[BenMoss]

I would perhaps raise this as a more formal support request:

support@alteryx.com

or raise with your partner company if you purchased in that way.

Ben

[SophiaF · Accepted solution]

Hi @Samuel_To - we have released a new version as of Monday to address some performance issues: 2018.1.4.44311. You can download it at licenses.alteryx.com.

Do reach out to support@alteryx.com if we can help further.