Help Logging in to My Alteryx - URGENT please

[Paul_Holden]

Hi, I realise that this is a support question but I am unable to raise a support ticket because of the nature of the issue:

When I try to log in to either the license portal or the My Alteryx portal the login process fails at the Microsoft Captcha page.

Depending on the exact route that I take the page either fails to load at all [1] or it loads but the "puzzle" does not load [2]

This worked fine for me last week from my corporate network but does not work today.

If I try to log in from my phone then I don't even see the Captcha page, I get asked to enter a code that will be sent to my email address. No email has been received - I've checked my junk/spam filters and I can see nothing.

This issue is relatively urgent as we need to manage the Designer desktop licenses via the portal.

[1]

[2]

[Paul_Holden]

Any way to contact support when the issue is you can't log in to the portal???

Thank you for your inquiry to Alteryx Support.

This mailbox is no longer in use. A case has not been generated.

For inquiries towards getting the most out of Alteryx, we recommend leveraging the Alteryx Community Solution Centers or the Alteryx Knowledge Base, where our team and your Maveryx community are ready to address your product and usage questions.

If you would like support assistance for an encountered Alteryx product issue, please use MyAlteryx to submit, monitor, and manage your support cases.

For additional information on our Support Hours, Severity Levels, SLAs, and the issues Alteryx Support can assist with, please refer to the Alteryx Support Guidelines.

Thank you,

Alteryx Customer Support

[Paul_Holden]

This seems to have resolved itself in the last few minutes.

At this point I'm assuming that the issue was at the Alteryx end because of the partial functionality and no other reports of issues on our side.

If that isn't the case and someone technical at your end can confirm that then I will raise a case internally with our network team.

There still seems to be a bit of a gap here as to who to contact for assistance/status information when the issue is that one cannot access My Alteryx?