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When I loaded the Community page this morning, a file automatically downloaded. When I refreshed the page, another file automatically downloaded. I thought it might be connected to the link I use to access the Community so I accessed it via google and I got the same thing.
Thank you for initiating the conversation, as you said this has ceased (I couldn't replicate) If you have kept those files (which I'm not advising) please come forward and raised a ticket => email@example.com
@Shifty yes, it's the same Casino chat, but I haven't looked it the file. It downloads every time I return the to main page of the Community, it's still happening for me. I sent an email to support as well.
Thank you all for the heads up and nice troubleshooting, this is a huge help! You're all completely correct this issue is coming from our third-party vendor Simplecast and is downloading on the home page due to a featured podcast there. We're working directly with them to figure out what is or was causing this and how we can fix it to avoid this in the future. I'll update this thread once we have more information we can share.
Thank you all again for raising this, it's definitely a weird one and we appreciate everyone's patience and help in figuring out where this was coming from.
Just going to my quick little pings as well in case any of you aren't subscribe to this:
Our team was able to get our hands on a copy of both files and transcripts so you're good to delete them, but thank you for saving them! That kind of data is a huge help for troubleshooting and if we didn't have copies already I would definitely have taken you up on the offer. 😁
________________________________________________________ Program Manager - Community Platform, Alteryx