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SOLVED

File automatically downloading every time I load the Community

Shifty
11 - Bolide

Morning,

 

When I loaded the Community page this morning, a file automatically downloaded.  When I refreshed the page, another file automatically downloaded. I thought it might be connected to the link I use to access the Community so I accessed it via google and I got the same thing.

 

Any ideas why this is happening?

Shifty_1-1621326320465.png

 

 

21 REPLIES 21
PaulTa
Alteryx
Alteryx

Hi @Shifty,

 

Thank you for initiating the conversation, as you said this has ceased (I couldn't replicate) If you have kept those files (which I'm not advising) please come forward and raised a ticket => support@alteryx.com 

if you have not done it already!

 

Many thanks,

Paul

Paul T.

markcurry
12 - Quasar

I've just logged into the Community there twice in Chrome, and it's downloaded two files for me, so it could still be an issue.

 

Thanks

Shifty
11 - Bolide

@PaulTa @markcurry 

 

Hey guys,


I did raise a ticket this morning and I'm aware of one other user reporting the same issue (and recently) so it's not isolated nor completely resolved.  

 

@markcurry did you get casino chat room or a different chat transcript? 🤣

markcurry
12 - Quasar

@Shifty yes, it's the same Casino chat, but I haven't looked it the file.  It downloads every time I return the to main page of the Community, it's still happening for me.  I sent an email to support as well.

Shifty
11 - Bolide

Great.  Thanks.  Hopefully a swift resolution now that the US are coming online.

KylieF
Alteryx Community Team
Alteryx Community Team

Hi Guys! 

 

Thank you all for the heads up and nice troubleshooting, this is a huge help! You're all completely correct this issue is coming from our third-party vendor Simplecast and is downloading on the home page due to a featured podcast there. We're working directly with them to figure out what is or was causing this and how we can fix it to avoid this in the future. I'll update this thread once we have more information we can share.

 

Thank you all again for raising this, it's definitely a weird one and we appreciate everyone's patience and help in figuring out where this was coming from.

 

Just going to my quick little pings as well in case any of you aren't subscribe to this:

@markcurry@Shifty@TheOC and @mceleavey

________________________________________________________
Program Manager - Community Platform, Alteryx
mceleavey
16 - Nebula

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Shifty
11 - Bolide

Thanks, @KylieF!  Definitely a strange one.  I'll delete all my chat transcripts now (unless you want one for any reason?).

TheOC
12 - Quasar

hey @KylieF 

Definitely a strange one! Glad it was worked out!

Cheers,
TheOC

KylieF
Alteryx Community Team
Alteryx Community Team

Our team was able to get our hands on a copy of both files and transcripts so you're good to delete them, but thank you for saving them! That kind of data is a huge help for troubleshooting and if we didn't have copies already I would definitely have taken you up on the offer. 😁

________________________________________________________
Program Manager - Community Platform, Alteryx