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Alteryx.com/support

prpatel
10 - Fireball

Hi is it just me, or are others having the same situation as me.....

 

I go to alteryx.com/support to open a support ticket.

My Chrome browser recognizes me and logs me in.  

I select "Submit a case"

I'm asked to sign in to My Alteryx, which I do successfully.

The customer case portal, then asks me to confirm my email, which I enter correctly

Immediately...no waiting time or anything, I get an error message saying....

prpatel_1-1665421118308.png

 

(yellow highlight added by me).

 

so what's going on?...anyone know?

 

-prpatel

2 REPLIES 2
dalurie
Alteryx
Alteryx

I recommend you submit the Case Portal access request form to receive assistance with your situation: Alteryx Case Portal access request (office.com)

PanPP
Alteryx
Alteryx

Hi @prpatel 

 

I would reach out to fulfillment@alteryx.com to make sure your email has a license attached to it.

 

They will be able to help you resolve this issue.

 

Hope this helps, if it does please like the post and mark it as a solution.

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