suddenly user cannot see collection

[Piyali417]

gall

As an admin, I checked that, users name are added in the collection,

Suddenly user can not see the collection to their gallery.

Is there any information regarding this?

[fmvizcaino]

Hi @Piyali417 ,

I have seen cases where a user has an account in two different domains or two accounts, one admin and one regular.

I would ask the user to open the Gallery in incognito mode and log in again. Clearing the cache might help as well.

Best,

Fernando Vizcaino