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To be able to properly troubleshoot your issue it will be best if you work with support directly.
Open a case by sending an email to support@alteryx.,com
On the email include the following:
• Screenshot of Alteryx Server version - (Help - About)
• Copy of the batch file you are trying to run with the workflow • Copy of the workflow • RuntimeSettings.xml File - %ProgramData%\Alteryx • Service logs - %ProgramData%\Alteryx\Service (logs since last couple of days) • Gallery logs - %ProgramData%\Alteryx\Gallery\Logs (logs since last couple of days) • System Info - Start menu > search/type msinfo32.exe> File > Save as .nfo file. • Windows Event Viewer Logs - (Windows Start menu > search for “event” and choose Event Viewer > Expand Windows Logs > right-click on ‘Application’ > select ‘Save All Events As…’ > save as *.evtx file. Also right-click on ‘System’ > select ‘Save All Events As…’ > save as *.evtx file)
• Engine log - for the engine logs location look into the Alteryx System Settings > Engine > Logging directory. Keep in mind that each workflow run will generate one separate engine log. You will need to find the log for the Gallery run failure. Easiest way would be to reproduce the issue and get the log right away.
We have experiences like this in our multi-worker gallery when one of the workers can't access a needed asset. If you have multiple workers, try remote desktopping to each with the service account credentials and running your workflow from the worker's designer to recreate the problem.