Time Zone Support Pop-up window not going

[stevelogue1980]

Hello,

When i log to the Gallery, Time Zone Support Pop-up window is coming and when I select Time zone filter, its blank and tried to pick blank value and save, but still not going

[EdP]

Hi @LeeJD , @lee75clark1 --

The issue (currently TPRI-1443) is showing as resolved in Server versions:

• 23.2 initial release
• 23.1.Patch1

@LeeClark75  -- you're listing 23.2 as your Server version so I'm concerned this issue wasn't fully addressed.  I'm opening a case for you and would like to meet briefly to document the issue and your version.  I want to make sure the problem is presenting with the same errors in the browser's debug screen. and then we'll manually fix the user record and let them get back to work.

@LeeJD  -- The workaround is to enter the timezone directly into the user's record in the database.  However, all direct edits in Mongo need to be done after you ensure you have a backup and that you are only editing elements that we've validated in Support can be edited.  If you're comfortable copying the the timezone value from an existing user record to the user that's unable to login, it will resolve the issue.  If you'd like to do this in a screen share, please open a case and you can mention my name, Ed Phelps.  The process only takes a minute after we install Studio 3T on your Server.

Thank you!

[lee75clark1]

Hi Ed, thank you for resolving our issue and your feedback / hints and tips on our new server setup. Five Star Service. 

Lee

[LeeJD]

@EdP   Thanks for talking through how to fix the issue using studio 3T and the impromptu talk through of Alteryx server set up - a great help!

[blake89278]

Our team recently attempted to upgrade to 2024.1 and encountered the same issue as above: 

@EdP, are you able to assist?

Thanks,

Blake

[GabrielFernandes]

Hi, I asked my access management team to include my first and last name in my service account.

Should this work now?

It's still not showing up. Do I have to wait a while?

[EdP]

@GabrielFernandes 

It sounds like you may have tried to log in, then had IT fill in both a first name in your AD account.   Your first login attempt generated a record in the Alteryx Server users collection without a first (or last) name and is leading to the issue you're experiencing.

Can you open a case in our Case Portal?  You can ask for me, Ed Phelpsl, and I'll help you get this fixed.  https://my.alteryx.com/

[GabrielFernandes]

Thanks for the help.

I asked another administrator who has access to the Alteryx server to access the platform and edit the user directly through the editing tool. This solved the problem.