How to let users select the excel file they want to load for processing

[Kunal_Chhibber]

I currently have an Alteryx analytical app, where through the file browse interface element I prompt the user to select a particular excel file they want to process.

It works perfectly on designer, but when published on server I get the ‘cannot access file’ error.

Any thoughts?

[JagdeeshN · Accepted solution]

Hi @Kunal_Chhibber,

You get this error because the user account(service account) the server is running on does not have access to the location where the file is situated.

The simplest way to resolve this is to get the server service account access to a shared drive location, and then prompting the users to select the files from this specific location on the server.

Hope this helps.

Best,
Jagdeesh Narayanan