Hi All
not sure why i have emailed support@alteryx.com twice on this issue but have had no response hence the post here.
I have a gallery user whose profile in mongodb somehow seems to have become corrupted so they are unable to run any workflow or app in gallery using their own credentials even though they have all required permissions they get an unknown engine error everytime.
i'd like to delete them from mongodb completely and then get them to log back in thereby recreating their account.
they don't own any assets in gallery so removing them would have no other impact.
unfortunately as we're on server version 2022.1 the API fails to remove the profile as i believe there is a bug with our version.
Any help much appreciated
thanks
Nat
Hi @NatSnook ,
Before removing the user completely, I suggest you:
Best regards,
Fernando Vizcaino
thanks @fmvizcaino this did work to remove the user from mongodb. it wouldn't work previously as the user was still part of a collection - However after removal and then the user logging back in and recreating their profile they still get the Unknown Engine error :(
I'm at wits end with this one
Is the user able to run workflows without using their own credentials?
Yes @fmvizcaino if they use someone else credentials then it works fine.
I have seen this issue only once, but it happened with all the users because the secondary logon service was disabled.
In your case, I would check the Logon as a batch job permission.
You can find more information here: https://help.alteryx.com/20221/server/configure-required-run-user-permissions
Best regards,
Fernando Vizcaino