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Alteryx Server Discussions

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SOLVED

Blank page when logging on the Gallery from Designer

fmvizcaino
17 - Castor
17 - Castor

Hey everyone,

 

We are experiencing a weird blank screen when users try accessing the gallery from Designer.

  1. Alteryx Server 22.1
  2. SAML ADFS
  3. Clean MongoDB
  4. Users can access the gallery from the browser
  5. This error also happens using the designer inside the server machine

fmvizcaino_0-1665669213933.png

 

Any thoughts?

 

Best,

Fernando Vizcaino

4 REPLIES 4
jforte
7 - Meteor

We're currently undergoing a similar situation and found out it has to do with the CEF (Chromium Embedded Framework).

Support said this is flagged as a defect and should be fixed in next version.

fmvizcaino
17 - Castor
17 - Castor

Hi @jforte ,

 

Thank you for your answer.

 

Are there any workarounds suggested by Alteryx support?

Could you please provide the support case number so I can point it out in our open case?

 

Best,

Fernando Vizcaino

jforte
7 - Meteor

Workaround is wait for next version coming out, or downgrade Designer to 2021.1 (If I'm not mistaken), the one before the CEF change.

I'll send you the case in PM.

fmvizcaino
17 - Castor
17 - Castor

Thank you @jforte . This is very helpful!