Alteryx Server Stalls on Last Monday of Each Month - Need Help

[Dhilip_Kumar]

Hi All,

We are seeing a recurring issue with our Alteryx Server and need help troubleshooting.

Issue: Server becomes unresponsive on the last Monday of each month (when the month has a full week.)

Impact: Unable to access the server --> only fixed after an admin manually restarts Alteryx services.

We need help with below points:

1. What could cause Alteryx Server to stall specifically on the last Monday of each month?

2. What is recommended solution to prevent this recurring stall?

3. Are there any Alteryx best practices to ensure the server automatically recovers without manual intervention?
4. Any recommended monitoring/alert setup to proactively detect and recover from such failure?

I would appreciate a clear solution or best practice to avoid this recurring downtime.

Thanks

Dhilip

[jrgo]

I'm assuming that you've already looked through your service and gallery logs and came up short. If you haven't definitely start there.

Is the "AlteryxService.exe" service still showing as "Running" or is it stopped? Being that it occurs on on that specific schedule, I'd suggest searching for any scheduled job that matches this pattern and see if it's performing something that's causing the disruption. It could be that the amount of data it's the workflow is working with is maxing out your disk space.

If nothing turns up from that search, check to see if there's any recurring system maintenance that's happening... you may need to involve your IT team since maintenance can be remotely triggered from an admin console.

If that all doesn't turn up the issue, I think your next step would be to open up a ticket with Alteryx Support.

Hope this helps and good luck!

-Jimmy

[KGT]

Also adding, that picture is from the Gallery, which is a separate service to the AlteryxService. I highly doubt that one is down while the other is up, but if you get to support phase, then you will need to provide logs on AlteryxService and AlteryxGallery.

As @jrgo mentioned, checking the status of the actual service and the logs around that will be essential to figure out what actually is happening. It could be as simple as a network rule shutting down MongoDB processes on the last Monday, or it could be a schedule that is locking (I doubt).

My money would be on an IT maintenance script, but I'm not sure without details on the AlteryxService.exe.

[apathetichell]

Hey --- is your Alteryx Server like bare metal (physical server) or a cloud server --- do you schedule network maintenance/backups on the first Monday of the month. Short is --- this isn't an Alteryx specific thing -- -this is a your infra/server specific thing --- so I'd recommend looking at externalities which might cause this. 

So my hunch --- 0 to do with Alteryx -- everything to do with something your team has programmed. I'd start by looking at backups.