ServiceNow Input Tool

[Bobbyt23]

Hi All,

Has anyone had any luck getting this tool to work in Alteryx?

We have managed to connect and can bring up tables but when we try and run the workflow to get some data we always get this error:

Error: ServiceNow Input (1): Connection to platform was not successful.

Our SN site admin has given it fairly high permissions but wondering if we are missing something obvious?

Any help would be greatly appreciated.

We are running: Version: 2022.3.1

Cheers,

Rob

[Deano478]

maybe try @PJM said on a previous post:

"To use this connector you need 2 sets of credentials; User ID/PW and the Client ID/PW.

The Client ID/PW require special privileges in ServiceNow that allow you to register an Application Endpoint. Without it you can not connect.

The next best method is to use Powershell and connect via api. Create a standard API call with a json result and load that into Alteryx."

[Bobbyt23]

Thanks, we ran it off our network and all was fine so looks like it was some internal policies blocking it.