New Email Tool Error: bad allocation

[JBraithwaite]

Hi,

I have built a workflow that builds a PDF report and sends this as an attachment to a pre-determined list of recipients. When running this workflow on my desktop installation of Alteryx it runs successfully and an email is sent.

However, when I attempt to schedule this workflow (using Desktop Scheduler) it does not work successfully. I get the following error message:  New Email Tool Error: bad allocation

Has anyone else come across this issue, how can this be resolved.

Thanks in advance,

Jordan

[afv2688]

Hello @JBraithwaite,

Usually the bad allocation errors are more windows related than alteryx related ones. I think on this maybe @TrevorS may be able to assist here.

Regards

[FrootLoops]

I have the same problem. I'll wait for the answers. Thank you!

[TrevorS]

Hello @JBraithwaite 

Can you share a copy of your workflow? 

Also can you send a screenshot of the configuration of your email tool?

[JBraithwaite]

Hi @TrevorS 

Below is a screenshot of the email configuration tool.

I've also taken a screenshot of the main body of the workflow rather than sent due to some data privacy concerns, hope this helps

Thanks,

Jordan

[JohnMaty]

I am getting the same error.  It is vague 

[JohnMaty]

Actually I can't get the tool to work either directly run or through scheduler.  I always get the Bad Allocation error.

[ntobon]

1. What Alteryx version do you have?
2. Can you try re-saving the workflow and re-initiate a schedule? let me know if rescheduling it fixes it.
3. Does it work without sending an attachment?

[FrootLoops]

Here are the answers for myself.

1. Alteryx Designer x64. Version 2019.3.5.17947

2. It doesn't work.

3. Yes, it does.

[ntobon]

Email tool Configuration: For the body of the email can you try using a field instead of typing the text body?