In case you missed the announcement: The Alteryx One Fall Release is here! Learn more about the new features and capabilities here
ACT NOW: The Alteryx team will be retiring support for Community account recovery and Community email-change requests after December 31, 2025. Set up your security questions now so you can recover your account anytime, just log out and back in to get started. Learn more here
Start Free Trial

Alteryx Designer Desktop Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Desktop and Intelligence Suite.
SOLVED

Issue with Activation

JD_D
5 - Atom

I was trying to update my license and accidentally clicked "Server License" now I am unable to get out of the License Server Connectivity screen so I can activate my license.  Any ideas?  Done everything I can think of but reinstall. altdes servlic.jpg

2 REPLIES 2
NeoInfiniTech
11 - Bolide

Hello @JD_D, you first need to close the warning that says “Your computer is not connected to your License Server” at the top of the Manage Licenses window, you will then see the option at the top right to change the activation method.

Qiu
21 - Polaris
21 - Polaris

@JD_D 
Maybe because the proxy or firewall setting of your organization?
Maybe you can try the Command Line activation?
https://help.alteryx.com/product-activation-and-licensing/use-command-line-options

Labels
Top Solution Authors