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Alteryx Designer Desktop Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Desktop and Intelligence Suite.

Input Data tool Locking up Alteryx when data is on network drives

Anvar
5 - Atom

We have a network drive where a lot of our excel files that we use as inputs are stored.

 

Recent versions of Alteryx (I believe past two releases) started locking up completely in a scenario when you are trying to do anything with the source excel files located on a network drive through "Data input" tool (like changing directory or worksheet) while those files are in use by other process or open by a user. In the past Alteryx designer would freeze for 10-15 seconds in a scenario like this but then recover and start working again, while newer versions lock up completely and the only solution is to force close the program - loosing all the work in progress! 

 

Please fix this as this problem has already cost us hours of productivity. 

1 REPLY 1
Emil_Kos
17 - Castor
17 - Castor

Hi @Anvar,

 

Please send e-mail to support. Maybe the will be able to help you. 

 

support@alteryx.com

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