Help Needed - Plugin Directory Error

[JasonGerman]

I am a novice Alteryx user and am hopeful that reaching out to this community can help me resolve an outstanding challenge I'm facing (got one big one resolved today!)... But I'm still getting the following error in a number off steps in the workflow I'm using:

Error: GenericTool (381): Could not find the plugin directory 'TableauOutput_1_3_1' in 'C:\Users\G332166\AppData\Roaming\Alteryx\Tools', 'C:\ProgramData\Alteryx\Tools', or 'C:\Users\G332166\AppData\Local\Alteryx\bin\HtmlPlugins'

I am (and must for compatibility with many other workflows) use Alteryx version 2023.1

Any insight into how I might resolve these would also be greatly appreciated (those workflow steps appear as black question marks in my workflow, which I've come to realize is also likely a version compatibility issue). Thanks in advance for any suggestions!

[jrgo · Accepted solution]

Hi @JasonGerman 

You can download from the Alteryx Marketplace. For that version in specific, you'll need to be sure that you select the "Builds for Designer 23.2 and older". 

https://marketplace.alteryx.com/en-US/apps/417931/tableau-tools/editions 

Navigate to your "MyApps" list and if it shows that it added the one for "... 24.1 and newer", click into it and in the "Update Subscription" tab, you can change it to the correct one and complete the change. After, go to the "Download Files" and you'll find version 1.3.1 of the Tableau tools in the 3rd page.

If your IT has your machine locked down, you may need to get them involved to help install the tool onto your machine.

[JasonGerman]

Thank you, @jrgo! Problem solved.