Facing error root element missing while launching alteryx

[Ankur97_17]

It was working fine yesterday... Today got the error message "there was an error retreiving license info. 

Root element is missing "

How to resolve that? 

[danilang]

Hi @Ankur97_17 

Your license might have expired.  Look under Options->Manage Licenses.  Another reason could be that Designer can't access the license server.  Contact fulfillment@alteryx.com

Dan

[Ankur97_17]

Thanks for your answer.. But it is stucking at that error message not opening canvas Or alteryx properly. 

[dustyevely]

This is 3 years later at this point and I am running into the same issue, this time with 2024.1. It had been working fine for me, then I went to open it and I'm receiving an error and can't launch Designer or the Server app. Was there any resolution on this, because I'm hitting a brick wall in terms of trying any of the solutions I've found in the Knowledge Center.

[AndrewPowell]

Just saw this same error affecting one of our users following a deployed Windows update, user did the usual things restart a couple of times, and tried run as admin but no luck, I got the user to check the files in %appdata% and noticed this was not taking the user to their own profile folder.  Full shutdown and startup rather than restart and issue solved in this case.