Error: US Geocoder (6): ZIP+4Coder (17): Registry Key not found

[ccagle]

Hey Everyone, 

I'm totally confused by this error - I just upgraded to Alteryx 2019.3 Friday (3 days ago from this post), and I get an error on the US Geocoder tool which I have a license for (error message is the title of this post). 

I know the first thing that will come back here is that I do not have a license, so to prove this I'm attaching a screenshot that shows the exact same tool used twice in the workflow, with the exact same configuration. The top tool works fine, and only the bottom tool throws this error. I'm not sure why this is performing like this, and then also why this just started happening with the 2019.3 update (wasn't happening prior). 

[TrevorS]

Hello @ccagle

Can you please double check your licensing by going to Options > Manage Licenses.

Can you send me a screenshot from this page (please blur out the license numbers, I just want to see what Licenses are active.)

You may need to reach out to our licensing team at Fulfillment@alteryx.com in order to troubleshoot this further as this may require an active data license.

Thanks!

TrevorS

[ccagle]

Please see the attached.

[StephenR]

Hello @ccagle, are you working on the Admin or Non-Admin version? I am on the Admin version and do not have that registry key. Feel free to email support@alteryx.com to put in a case and we can take a closer look.

[ccagle]

Admin Version....I'll email them. 

[ccagle · Accepted solution]

I emailed support and I ended up uninstalling and reinstalling the entire data package and got it working again. Not sure why this happened though. 

[sdhekale]

Hi,

We are getting below error:

Registry key not found: SOFTWARE\Wow6432Node\SRC\ZIP9Coder\3.0

 Do we need to uninstall and reinstall CASS package or both CASS and core data package?