I'm getting this error when trying to use the email tool: "Error: Email (1): Record#1: Func 'curl_easy_perform' failed, ret = 28, desc = Timeout was reached"
I'm using the SMTP server: smtp.gmail.com, port 587, Encryption: SSL/TLS. Any help to fix this error would be appreciated, thanks.
The error you're encountering, "Func 'curl_easy_perform' failed, ret = 28, desc = Timeout was reached," typically indicates that the Alteryx Email tool is having trouble connecting to the SMTP server within the specified timeout period. This can happen for various reasons, including network issues, server unavailability, or incorrect configuration.
Here are some steps you can take to troubleshoot and potentially resolve the issue:
Network Connection:
SMTP Server Availability:
Timeout Configuration:
SSL/TLS Configuration:
SMTP Server Credentials:
Proxy Settings:
Alteryx Version:
Gmail Account Security:
After making adjustments based on the above suggestions, try running your workflow again.
Hello,
Could you please assist on how to find those advanced options for Email tool? I can't find it anywhere and I am trying to increase timeout period.
Thank you!
I am using Alteryx 2023.1 version.
There is no advanced option. I suspect the user above used chatgpt to generate the answer and didn't verify for accuracy.