E-mail tool - how does it work.

[Daniel_Figueredo]

Hello all!

My workflow has to send an e-mail at the end with the records that match a certain filter, but, I keep getting the error "Login denied" on the tool even though the credentials are correct.

I contacted the IT guys and they asked me what IP does Alteryx use to connect to the SMTP server so they can allow it on the firewall, and I couldn't find any info on that.

That brings me to my question,  does the e-mail tool use an IP to call the SMTP server, if so, where can I find it?

Thanks a lot

best regards.

[Emil_Kos · Accepted solution]

Hi @Daniel_Figueredo,

There was an article strictly related to your issue:

https://community.alteryx.com/t5/Alteryx-Designer-Knowledge-Base/Email-SMTP-Troubleshooting/ta-p/321...

After you will read the first one you will probably know the answer to your problem but there are some additional materials available about email tools: 

https://help.alteryx.com/current/designer/email-tool

https://community.alteryx.com/t5/Alteryx-Designer-Knowledge-Base/Tool-Mastery-Email/ta-p/32129

Good luck!

[atcodedog05]

Hi @Emil_Kos 

I like what you do. Even though you know or may not know the solution you will search them out and help the users.

I need to learn one or two from you 🙂

Kudos to you 

Keep up the good work 🙂

[Emil_Kos]

Hi @atcodedog05,

Thank you for a kind word. I could definitely learn from you how to handle problems in an elegant way!