Desktop Scheduler not working

Hi,

I followed the directions for configuring scheduler from here: https://community.alteryx.com/t5/Alteryx-Knowledge-Base/Configure-Desktop-with-Scheduler/ta-p/109086

I set a weekly schedule, but it doesn't appear to be running. Per the below screenshots, I manually ran the workflow at 2:09 and set the scheduler for 2:30, but it shows 'Queued' and never actually ran. My computer was on and active the full time. My teammate and I have the same license keys and set ours up the same way, yet his works and mine doesn't.

Are there any troubleshooting steps you can recommend?

Thanks,

Hannah

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Accepted answers

DavidP

The only other thing I can suggest is to re-run your System Settings. Here are mine, if it's any help to you. In step 3 you should probably regenerate your token. In step 7 I use a user account with sysadmin rights on my PC.

All comments

DavidP

Can you send a screenshot of the Results tab? If there is a red dot next to the scheduled job, it means there was a workflow error during execution. You can click on the Output button to see what the error was.

Also check that the Alteryx Service is running in the Task Manager

alteryx service.png

hkeith

The attempt at running through scheduler isn't showing up in results (just failed attempts from the last time I tried to troubleshoot about a month ago). It doesn't look like alteryx service was running in the task manager. I can see it in the queue where it hasn't actually run. Everything works fine when I manually click 'run', so I know it's configuration-related rather than a workflow issue itself. The queue doesn't show an assigned worker, but I thought my computer was set to act as the worker (3rd picture). I included a screenshot of the workflow dependencies too in case there's additional permissions I need to embed somewhere.

I appreciate your help!

alteryx queue.JPG Alteryx results.JPG System settings.JPG Workflow Dependencies.JPG

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