Designer Download Issues

[AnnDz]

Hi.  I have a student in my course that is having trouble getting the download of Alteryx Designer to open and run on her laptop.  Its a Windows OS.  She is able to download the file but  when she runs the install instead of the normal download screen popup to click ok, she gets a pop up box with a long list of text.  When she clicks ok, nothing happens.  Any ideas?  Attached is the text from of the download box she sees on her screen. 

Any help is greatly appreciated!

[KGT]

That's the text, however what did it appear in? That might indicate why the cmdLine installer info is appearing.

That is the cmdLine help for the standard msi installer. Things that I would check

• Are msi files set to open with notepad or similar on that students machine? Right-click on the file and Install to check.
• Is it really a Windows machine, or is it just a Windows OS on a Mac or similar? I mention this as that could impact how to move past it.

[AnnDz]

Thanks for your help.  Here is a screenshot of what she sees when she runs the installer:

She has a Windows machine

[KGT]

OK, so it's actually opening the windows installer, just not then kicking off the msi process.

Check the solution on this issue: https://answers.microsoft.com/en-us/windows/forum/all/windows-installer-issues-installer-stops-and/c...

It's not exactly the same, and "finding the msi in the temp directory" might not be straight-forward if the user is not technical. I'm not sure what the install file is, as to whether it's an exe or msi. I'm assuming it's an exe wrapping an msi file if this is coming up and so that solution should be available to try.

If I was on the computer, I would try opening the file in different ways. If there is a license assigned then the user should be able to go to downloads.alteryx.com (and wherever that redirects to these days) and download the latest installer. This should be the actual installer, rather than a wrapper that references the installer, which is what the trial link will be.