Authentication error with Individual License

[aehrenwo]

I got my license key on Friday. I tried to enter it on my existing trial software and I keep getting the following error.

I tried uninstalling and reinstalling. Now I can't even revert back to my trial version. I have sent multiple emails to support and left message. I guess they don't have weekend support? 

Frustrating. 

Adam

[jegutie]

Same case here... it is frustrating...

[Astrophy1]

Here, I met same case too.

[hannibalmads]

Same error Monday.

[JessicaS]

Hello,

Thanks everyone for bringing this to our attention.  

We are having an internal issue that we are working urgently to resolve.  I will post back as soon as we have more information and in the meantime if you would like to contact us directly please email support@alteryx.com

We apologize for the inconvenience.

[JessicaS · Accepted solution]

Hello,

This issue should be fixed now.  If you continue to get an error, please email us at support@alteryx.com so that we can take a look at your individual configuration.

Thanks,

[aehrenwo]

Yes I am in... thanks!