API data - Download tool issue on the Server

[rahulshetty925]

Hi All,

I'm trying to fetch records from an API, it works fine on my Alteryx Designer App.

But I got the below error on the server.

Error --- Error Transferring Data: Couldn't resolve proxy name(Tool Id: 6) - 6 being the download tool.

I use two API URL's  in couple of download tools, I'm pretty sure I will have to ask the Server Administrator to open up these links on the server.

Is there step guide to complete this on the server.Let me know if anyone has done this before.

Thanks.

[Felipe_Ribeir0]

Hi @rahulshetty925 

This is a connection issue, there is something on the server machine/intranet preventing the connection with the url. I had this problem here and the solution was to open a network exception ticket with the network team to allow the alteryx server machine to connect with the external host.