Alteryx Community Resources
Get up-and-running on the Community and with Alteryx in record time.Mission Control FAQs
on - edited on by
LeandraN
Table of Contents:
- What is Mission Control?
- How do I access Mission Control?
- How do I submit a support case?
- How do I track the status of my support case?
- Who is on my support team?
- Where do I find the latest notifications?
- Where can I take some initial steps to learn about Alteryx's products?
- How can I upskill my analytics knowledge?
What is Mission Control?
Mission Control delivers a unique omnichannel customer experience allowing users to self-serve to find solutions, manage licenses, create and manage support cases, perform assessments, and more.
How do I access Mission Control?
There are several ways to access Mission Control:
- Easily access Mission Control by bookmarking the link my.alteryx.com
- Go to alteryx.com in the upper right section of the homepage click “Support”
- In Alteryx Community navigate to Support and click “Submit a Case” or “View Your Cases” buttons
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On the Help Documentation page click “My Alteryx”
How do I submit a support case?
- Sign into Mission Control via SSO at my.alteryx.com On the Dashboard click on “Submit a New Case” button that opens a Create Case Widget with simple steps to create a support case
- Create Case Widget (4 steps):
- Describe Issue
- Review Solutions
- Additional Details
- Submit Case
How do I track the status of my support case?
Navigate to the Case Management page to track the status of your support cases
Select a support case to see details of the case and interact with the support team:
Who is on my support team?
You can access the Account Team either from the Dashboard or click the link in the left navigation:
Where do I find the latest notifications?
Notifications regarding your cases can be found in the following places: 1-Bell Notification, 2-Left Navigation, and 3-Main Dashboard
Where can I take some initial steps to learn about Alteryx's products?
Navigate to the Launch Pad in the left navigation menu to see a set of onboarding tasks for Designer, Server, and the Intelligence Suite:
How can I upskill my analytics knowledge?
The Analytics Skills Assessment is designed to analyze your level of data and analytics knowledge. The results will uncover gaps and delivered a prescribed path to upskill your knowledge level.
