Recertified Advanced during ADAPT Program

[JustinBabbitt]

Hello

I recertified as an Advanced user on 6/6 and still haven't received a license extension or invitation email to begin the Udacity program. 

I have emailed Alteryx For Good and Academy with no luck. 

Does anyone have a recommendation on how to move forward? My license will expire tomorrow.

JustinBabbitt

[joshuaburkhow]

@TuvyL @JoeM Hey Guys - do you guys know who can handle this for @JustinBabbitt ?

[Jean-Balteryx]

@lharder_AFG , do you have any idea what can be done here ? 

Thank you !

Jean-Baptiste

[lharder_AFG · Accepted solution]

Thanks for the tag, @Jean-Balteryx .

@JustinBabbitt our workflow sends out the extended license key (assuming you are core certified) a few days before the current is set to expire; that way you get the most out of your 6 months. 

If you did not get your extended license, let me know. I can look into it for you!

lmisenhimer@alteryx.com

[JustinBabbitt]

Just to follow up, everything has now been resolved! 

Thank you so much to @Jean-Balteryx for getting the ball rolling with @lharder_AFG, who was extremely responsive.

This was the problem: 

When I created my account (a while ago) I used my company email address. I passed the certifications during that time. When I left my company, I changed my email address to my personal account, which created a gap in the system. Then, I had to recertify as an Advanced user. 

I was asked several times if I used the same email for signing up for ADAPT as I used for the gallery, which is true, but it's not the same that was used to establish my account. Nuance... 

Cheers!

[Jean-Balteryx]

Hi @JustinBabbitt,

I'm happy this is solved!

Enjoy the Udacity nanodegree! 😊

Cheers, 

Jean-Baptiste