Hello My chain of Conditional Runner workflows which has worked for literally years has failed this morning with an error that's new to me: The external program "SupportingExes\AlteryxRunner.exe" returned an error code: -1073741819 (I have another one that also failed today, with error code -1073741818) I've tested the dependencies of the workflow and telling me that the directory doesn't exist, but it definitely does: What's going on? Just to emphasise, this has been working daily, for years I can see some other threads but both seem unresolved: https://community.alteryx.com/t5/Alteryx-Designer-Discussions/CReW-Macros-The-external-program-quot-SupportingExes/td-p/59217/page/2 https://community.alteryx.com/t5/Alteryx-Server-Discussions/CREW-MACROS-external-program-quot-SupportingExes-AlteryxRunner/m-p/365216#M3251 Thanks Regards Richard

CReW macro error: "SupportingExes\AlteryxRunner.exe" returned an error code: -1073741819

Hello

My chain of Conditional Runner workflows which has worked for literally years has failed this morning with an error that's new to me:

The external program "SupportingExes\AlteryxRunner.exe" returned an error code: -1073741819

(I have another one that also failed today, with error code -1073741818)

I've tested the dependencies of the workflow and telling me that the directory doesn't exist, but it definitely does:

Crew error.PNG

What's going on? Just to emphasise, this has been working daily, for years

I can see some other threads but both seem unresolved:

https://community.alteryx.com/t5/Alteryx-Designer-Discussions/CReW-Macros-The-external-program-quot-SupportingExes/td-p/59217/page/2

https://community.alteryx.com/t5/Alteryx-Server-Discussions/CREW-MACROS-external-program-quot-SupportingExes-AlteryxRunner/m-p/365216#M3251

Thanks

Regards

Richard

Error Message

Macros

Chained App

Accepted answers

JoeS

A little bit left field, but if you have had an update.

Could you remove the runner tool and add and reconfigure it to see if it resolves the issue?

Rich_Stebles

Hi Joe

This actually worked for me; I built a new workflow to try and recreate the problem and it worked fine, so I rebuilt the original workflows that had the errors and they started working again :-S

For reference, the various solutions and things to check across the threads were:

1) Rebuild the workflow afresh with new tool instances

2) Check if the file paths within each macro are correct

3) Restart the server

4) Check if there's been any Windows Updates to the server

5) Check if the "run as" settings are set up correctly

6) Check if there are any 32/64 bit machine mismatches between local Designer and Server

7) Include the location of the AlteryxEngine.exe in the path of system variables on the computer

Thanks to everyone else for their help as well

Regards

Richard

ntobon

You are running into a know Defect: "DE21165 - Crew Macro Runner crashes on Alteryx Designer 2019.3". The fix will be included with be a fix update for 2019.3 and it is targeted for end of October, 2019.