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Alteryx Server Knowledge Base

Definitive answers from Server experts.

Alteryx Service Throws Corrupt Record Error During MongoDB Backup


Environment Details

The Alteryx Service needs to be stopped before a MongoDB backup is done; however, it still throws a "corrupt record" error captured by the Windows Event Viewer:

   There was a corrupt record: 5e74c7458623c41af4002055 - AlteryxService_RetrieveSecureData failed

  • Alteryx Server
    • 2020.2


The Alteryx Scheduler still queues workflows as the Alteryx Service is shutting down. Workflows that require a credential to log into a data source fires off the "corrupt record" error captured by the Windows Event Viewer as the credential service has already shut down. 


Reschedule workflows that are set to run at the time of the MongoDB backup to a different time.