"Error during network call"

[Matthew]

hello, i accidentally removed a gallery from my alteryx designer and i am trying to re-add it.

i'm set up as a curator on this gallery, but when i try to add the gallery to the designer, i get this error:

it's odd, because alteryx recognises the gallery, and it's able to fetch my network name from the gallery, but i cant add the gallery to the alteryx designer..

i had access on Friday.. and no one else is experiencing this issue

does anyone know what's going on?

[carlosteixeira]

Hello @Matthew 

Have you tried to clean cache browser?

[Matthew]

Hi @carlosteixeira  is there a cache in the alteryx designer client? i'm not having any problems accessing the gallery in my browser, i just can't connect to that gallery in the alteryx designer application

[carlosteixeira]

Hi @Matthew, Don't have it directly on the designer, but in some cases, weird, just clean cache browse to solve some issues.

Are you able to access this using another machine?

What's the version of alteryx designer?

[Matthew]

@carlosteixeira 

i just cleaned my cach in Chrome, but that didn't help, and i can still access the gallery using chrome.

i dont have another machine to test on. My colleagues are able to connect to this gallery without any problems though

i'm using version 2021.3.1.47945

[carlosteixeira]

@Matthew What's the type of authentication are you using? do you know?

[Matthew]

@carlosteixeira my organisation uses windows authentication

[carlosteixeira]

Hi @Matthew I take a look at the community and I found this post talking about something Loop Back policy

Take a look:

https://community.alteryx.com/t5/Alteryx-Server-Discussions/Add-a-gallery-on-Alteryx-server-Could-no...

[Matthew]

Hi @carlosteixeira, i dont think that solution applies, that discussion is about trying to allow the server computer to loop back and point to itself as the gallery location

my installation of alteryx is on my laptop, the server is located somewhere else

[patrick_digan]

@Matthew I'm having the same issue. My designer is version 2021.3.1.47945 (non-admin) as well, and my server is 2021.2.1.35394. I also have designer 2021.2.1.35394 (admin) and that one worked without any problems.