User accessing our gallery only displays a white screen

Question

We have several users who can use our gallery with no loading issues except one user, it just loads a blank screen and can not see our workflows etc

I've tried clearing cache, running in IE mode, adding insecure content etc but I have ran out of ideas

Can anyone think of anything else to try?

I can add a screenshot but Its literally just a white page with a menu on the left, click the links and its still just a white screeen

Thanks

fmvizcaino · Answer

Hey @jdallen ,

Never seen this error before.

I would try connecting from a different machine to define if it is an issue with the user or with the user`s machine.

Once I had an issue with a different platform where a VPN software was partially blocking a platform's content. The easier solution was to remove the VPN from the computer.

I suggest reaching out to Alteryx support so they can troubleshoot this issue better. You can open a ticket here: https://community.alteryx.com/t5/Support/bd-p/SupportPage

If you wanna check by yourself, I would start by inspecting the page with the Chrome developer tools, specifically the network tab to see if something weird is happening.

https://developer.chrome.com/docs/devtools/network/

Another option is to use fiddler for the same reason: https://blog.moabdelfattah.com/2018/09/23/how-to-use-fiddler-to-troubleshoot-http-https-issues/

Best regards,

Fernando Vizcaino