Scheduled 'start outlook' command tool not working following update from 2018.3 to 2019.2

Question

I am on a virtual machine with a scheduler license on it. We had a workflow scheduled that simply opened Outlook using a Text Input, Command Tool and Browse Tool that read a bat file that had the command: start outlook. This scheduled workflow ran great until I updated my version from 2018.3 to 2019.2 . Since this time, the scheduled workflow does not execute. There are no errors output in the Scheduler Results window. I can still run the workflow manually in Designer. I checked the System settings and Alteryx Scheduler is still set to Run As myself.

CristianoJ · Answer

@brmEmpower

It may be that something got corrupted during the upgrade that affected this one scheduled job..

Try setting up a new schedule for the workflow again.

If the problem persists after setting up a new scheduled then send an email to support@alteryx.com and mention case 294106.

Include  on the email the following:

- exported sample workflow file  (Designer > Options > Export Workflow)

- screenshot of the error

- screenshot of Designer > Help > About

- RuntimeSettings.xml File - C:\ProgramData\Alteryx

- Service logs - C:\ProgramData\Alteryx\Service

- Engine Logs - C:\ProgramData\Alteryx\ErrorLogs

Keep in mind that the directories mentioned above are defaults installation locations and it may be different depending on how it is on your Alteryx System Settings