Error loading schedules on Alteryx Gallery

Question

Hi All,

We are facing an issue with our Alteryx Schedules on the Gallery. None of the schedule jobs are visible in the Gallery Schedules pane or the Admin->Jobs->Schedules page. We see the below error on both the pages. Has anyone faced this issue before?

Ariharan · Answer

Hi @sbutoliy ,

This error occurred because of the Corrupt / Disabled schedules Or Disabled schedules by the Inactive user. This has to be removed from the mongoDB using Robo3T or you can jump into the particular person's studio and delete the inactive schedules.

Please find the document that helps to connect monogoDB via Robo3T. Please handle and use commands carefully when dealing with Robo3T.

https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/How-to-Login-to-Robo-3T/ta-p/601025

Regards,

Ariharan Rengasamy

Surbhi02 · Answer

Hello @AsmiDesai , @Forsethi

Do you have the required commands for cleaning process? Would appreciate if you could suggest.

We are facing similar issue after upgrading the server.

AsmiDesai · Answer

Hello @Forsethi

Yes, You can clean it with help of Robo3T or even mongo db console as well

Connect with Alteryx support to get required commands for cleaning purposes.