Always failed as trying to create credential in gallery.

[kriangsaksumthong]

Currently i was trying to create credential that user could use thier own credential but happen that as i want to create credentials it always failed, what should i do?
mainly use OKTA to allow user to access to gallery.

[fmvizcaino]

Hey @kriangsaksumthong ,

This is usually related to the service account not having access to all the system folders needed or the user not having permission to run as a batch job. I would look the service logs for more information about the issue.

Here are some possible fixes:

1. https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Error-quot-Invalid-Username-or-Passwo...

2. https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Troubleshooting-Unable-to-save-Workfl...

3. https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Troubleshooting-quot-Entering-credent...

Best regards,

FErnando Vizcaino

[kriangsaksumthong]

Hi, my main problem is i cannot create any credentials on Alteryx gallery admin page, it said "failed to created" is this because i'm using OKTA?

[fmvizcaino]

Hi @kriangsaksumthong ,

No, Okta should be fine. I suggest you look at the server logs to see the error message and what is causing it.

To use credentials, the user must have permission to run as a batch job and that is something for your IdP team to validate.

Best,

Fernando Vizcaino

[kriangsaksumthong]

hi @fmvizcaino i just check server log and got this do you know where can i lead server admin to config it.
" Credential usage is disabled as a result of encryption configuration. Please contact your server administrator."

[fmvizcaino · Accepted solution]

Hey @kriangsaksumthong ,

Check this tutorial: https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Troubleshooting-quot-Entering-credent...

You have two options there:

1. Give the service account enough permission as stated in the document

2. Removing the service account running the Alteryx Service and adding to the 'run as' option on Alteryx System settings.

https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/How-Workflow-Credentials-Work-on-a-Ga...

Best,

Fernando Vizcaino

[kriangsaksumthong]

thank you for your help.